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Returns Policy

Retail Customers
Products can be returned if the information supplied on our website is incorrect, which is extremely rare as we take enormous care and triple check all details we provide.
A product cannot be returned if:
1. You misread the product specifications on our website.
2. You made incorrect assumptions about the product (including size, installation, illumination and electrical configurations).
3. You changed your mind (including disapproval of colour or size).
4. The colour shown on your computer screen differs slightly from the real life colour (this is entirely normal).
We have the right to either refund, exchange or refund your purchase depending upon circumstances.

Trade Customers
Products returned will be refunded minus a 25% restocking fee. The request for a return must be made within 2 months of the purchase date and the refund will be provided after confirmation that the products are in original new condition and with the original unmarked packaging.

To initiate a return claim please use our Contact Us page to let us know of the issue. Once we confirm that a return or exchange should occur, you will be sent instructions as to the return process. Please do not send the item back without instructions as we have a number of warehouses and need to track your item.