Our goal is to provide the very best support to our valued customers. This includes being helpful, supportive, providing fast responses on questions and having an excellent warranty on products.
Our customer service team are the most knowledgeable in the industry. Their objective is to leave you - the customer - feeling pleased and comfortable.
Each customer receives the individual attention of a personal customer service representative, who is responsible for the management of your account and coordinating any of your needs. Our customer service Representative are trained to remain courteous responsive to your needs.
Each customer service representative is mandated to:
1. Support the customer
2. Listen to the customer
3. Not make any promises we can't keep
4. Deal with questions before it becomes frustrating
5. Be helpful
6. Take the extra step
7. Remember that we are there to serve the customer, not the other way around
8. Remember that we are only there because of our customers
If you need to contact us, one of our staff will respond within 48 hours.