Trade FAQ (Frequently Asked Questions)

Trade Discount

Do tradies get a discount?

Absolutely. Trade customers enjoy massive discounts across our full range of over 30,000 products.

Is there a set trade discount rate?

The discount rate depends on the product type and order volume.

Is there a minimum order value to access trade pricing?

Trade discount is available if the total order value is $800 or more. For smaller orders, products needs to be purchased online.

How do I request a trade quote?

You can get a trade discount by:
1. Calling us on 03 9973 6373; or
2. Emailing us at service@lightingstyle.com.au; or
3. Using the Trade Quote Request Form

Who is eligible for trade discount?

Tradies, electricians, builders, interior designers, architects, developers and commercial businesses with a valid ABN.

Shipping & Delivery

Where are products shipped from?

All products are shipped from Australian warehouses (with a small number shipped from New Zealand).

How much does shipping cost?

Trade shipping cost is $50 for most orders.

How long will shipping take?

Most trade orders are dispatched within 1–2 business days after placement.

Returns & Warranty

What is your returns policy for trade customers?

Returns are accepted within 30 days of payment, provided items are unused, unmarked, in original packaging, and in new condition. Custom-made, production (i.e. with production assembly and/or powder-coating which include certain lamp posts, coach lights, battens, pendants and sconces) and solar products are non-returnable. Return trade orders may be charged a restocking fee.

Do you offer warranties?

Yes. All our products are backed by superior warranties. Warranty terms vary by product and are listed on each product page.