When can an item be returned?
If the item is faulty it will be exchanged at no cost to you under warranty. This is our buyer protection guarantee.
You must contact us about a faulty item within 2 calender days of delivery.
You can return an item and get a refund if the information supplied on our website is incorrect - which is extremely rare as we take enormous care and triple check all details we provide.
A product cannot be returned or exchanged if you misread the product specifications on our website, assumed details that were non-existent, if you don't approve of the colour or size, or if you simply changed your mind. If you are unsure about any of the product details please feel free to Contact Us and one of our staff will help you very quickly.
Please note that the colour shown on your computer screen might differ slightly from the real life colour. This is entirely normal for all online stores and cannot be used as a reason for return.
Return or warranty claim
To initiate a claim please follow the following steps:
1. Use our Contact Us page to let us know of the issue.
2. Once we confirm that a return or exchange should occur, you will be sent instructions as to where and when our courier will pick up the item.
3. Once we pick up the item we will send you an exchange or refund you, depending upon the circumstance.
Please do not send the item back without instructions. We have a number of warehouses and we need to track your item.