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Warranty

We offer industry best-practice warranty. We consider excellent service to be the foundation of our business, and want to ensure you are absolutely satisfied with your experience.

Does the warranty cover me fully for any defects?
Absolutely. Warranty covers you for all faulty material or workmanship, and if the fitting is faulty it will be replaced quickly and efficiently without cost to you. This is our buyer protection to provide superb confidence in our service and products. It is amongst the very best guarantee you can get online.

What should I do when I receive the item in the post?
Please check it immediately. If you find any issues please report it on our Contact Us page, letting us know of the problem. We will give you full instructions on how to proceed. Products should not be sent back without getting instructions from us.
We will work with you to fix things. Customer satisfaction is extremely important to us, and on the very rare times that things have gone wrong, we have received lovely feedback from customers praising our ethics and customer service.

What are the terms and conditions of warranty?
Warranty is valid when an item is installed, used and operated correctly, according to the manufacturer's instructions.
Problems arising from incorrect installation are not covered by warranty. The manufacturer does not accept liability for any direct or consequential damage, loss or other expense arising from misuse or incorrect installation and operation of the appliance. The warranty will not apply if the product is installed by other than a qualified and licensed electrician and proof of qualified electrical installation may be requested eg Electrical Safety Certificate.
Where a warranty call is undertaken and no fault is found with the product, or where fault is due to incorrect installation or operation, a call-out service fee and/or cost of repairs may be payable by the purchaser.
Globes are excluded from warranty.
Warranty extends for a minimum of 1 year for residential use, and 1 month for commercial use (commercial use is when an item is used in a non-residential environment, or when it is used continuously for more than 8 hours).