FAQ (Frequently Asked Questions)
Shipping
How much does shipping cost?
Shipping is $14 flat rate for your entire order, Australia wide.
How long will shipping take?
Your delivery will normally leave our warehouse 1-2 business days after an order is placed.
Do you ship to anywhere in Australia?
Yes - both to residential as well as work addresses.
Do you ship to PO Boxes?
No, we do not ship to post office boxes.
What happens if I'm not at my house when my shipment arrives?
If you tick the 'I would like my package left in a secure place if someone is not there to accept it' checkbox during checkout then our courier will place your package in a secure place, away from the public. Otherwise, the courier will leave a note letting you know exactly how to get in touch to organize re-delivery or collection.
What service do you use to ship?
We use express couriers with point-to-point tracking, and we have never lost a package on route.
Is your shipping secure?
Absolutely. Our couriers provide secure, accurate, and fast delivery services. We pack our boxes with lots of padding.
Do you ship to remote locations within Australia?
Yes. However, for very remote locations, our couriers may increase our shipping cost. If that happens, we may need to pass the additional cost on - we will ask you first.
Do you ship outside Australia?
Yes, but only for commercial size bulk orders. Please inquire with us for that.
Ordering
Do you offer warranty?
Yes. All our goods come with a minimum of 1 year warranty. please see our Warranty and Guarantee page for more information.
What happens when I pay for my order?
Immediately after you pay, we will send you a confirmation email with your name, shipping address and details of your order.
What do I do if I want to contact you about my order?
Please go to the Contact Us page and let us know how we can help. One of our customer service team will contact you. We take customer satisfaction extremely seriously.
Do I need to register to buy a product?
No, you can buy either with or without registering an account.
Can I cancel or amend my order?
We are very quick at processing your order which means we can't make any changes once you've placed it.
DIY Installation
What is your policy on installing the lights myself?
DIY installation is suitable for lamps, solar lights, and those lights explicitly marked as DIY. All other lights must be installed by a licensed electrician.
Who is responsible for the installation?
Installation is the complete responsibility of the person who purchased the goods, per instructions and according to wiring regulations. Electrical safety, including switching off the mains, should be a top priority during installation.
Payments
What payment types do you take?
Visa, MasterCard, PayPal, ZipPay and AfterPay.
Do you store my credit card number?
Absolutely not. Your credit card number is never recorded by us, but is sent directly to your bank over a secure encrypted internet connection, which is level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant.
Is it safe to pay online?
Extremely safe. We are using top of the line security systems, with the highest security rating. All pages are encrypted using Secure Sockets Layer (SSL) technology - and it is estimated that the most powerful computers in the world would take 149,745,258,842,898 years to crack the sort of encryption we use. This means that information passed between your computer and our website cannot be read by someone else. Our full security policy is set out on our Secure Payments page.
How do I use a discount code?
You enter it when you pay, right at the end.
My Account
How do I change details on my account?
Users who have registered may change their details by going into their My Account area.
I am having problems using your site, what should I do?
Please go to the Contact Us page and let us know how we can help.