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Frequently Asked Questions (FAQ)

SHIPPING

How much does shipping cost?
Shipping is $16 and free for orders over $200.

How long will shipping take?
4 to 6 business days from purchase.

Do you ship to anywhere in Australia?
Yes.

What happens if I'm not in my house when my shipment arrives?
That's not a problem at all. Our courier will leave a note letting you know exactly how your package can be picked up at your local post office.

What service do you use to ship?
We use couriers with point-to-point tracking, and we have never lost a package on route.

Do you deliver to residential as well as work addresses?
Yes. The only exception is that we do not ship to post office boxes.

Is your shipping secure?
Absolutely. Our couriers provide secure, accurate, and fast delivery services.

Do you ship outside Australia?
No.

Do you ship to remote locations within Australia?
Yes. However, our couriers may impose a huge increase in shipping cost. If that happens, we retain the right to cancel the order and refund your purchase.

ORDERING

Do you offer warranty?
Yes. All our goods come with a minimum of 1 year warranty. please see our Warranty and Guarantee page for more information.

What happens when I pay for my order?
Immediately after you pay, we will send you a confirmation email with your name, shipping address and details of your order.

What do I do if I want to contact you about my order?
Please go to the Contact Us page and let us know how we can help. One of our customer service team will contact you. We take customer satisfaction extremely seriously.

Do I need to register to buy a product?
This is done as part of your payment process.

Can I cancel or amend my order?
We are very quick at processing your order which means we can't make any changes once you've placed it.

INSTALLATION

Can I install the lights?
We recommend that installation is always done by a licensed electrician.

Who is responsible for the installation?
Installation is the complete responsibility of the person who purchased the goods, per instructions and according to wiring regulations. Electrical safety, including switching off the mains, should be a top priority during installation.

PAYMENTS

What payment types do you take?
Visa, MasterCard and PayPal.

Do you store my credit card number?
Absolutely not. Your credit card number is never recorded by us, but is sent directly to your bank over a secure encrypted internet connection, which is level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant.

How do I pay?
If you choose to pay by credit card, we will take your credit card details.
If you choose to pay by PayPal we will take you to the PayPal website, which will guide you to pay.
This will be done securely, and we will immediately send you an email confirming that your order was successful.

Is it safe to pay online?
Extremely safe. We are using top of the line security systems, with the highest security rating. Any page which has sensitive information on it (for example payment) is encrypted using Secure Sockets Layer (SSL) technology - and it is estimated that the most powerful computers in the world would take 149,745,258,842,898 years to crack the sort of encryption we use. This means that information passed between your computer and our website cannot be read by someone else. Our full security policy is set out on our Secure Payments page.

How do I use my discount code?
You enter it when you pay, right at the end.

MY ACCOUNT

How do I change details on my account?
Users who have registered may change their details by going into their My Account area.

I am having problems using your site, what should I do?
Please go to the Contact Us page and let us know how we can help.